Fiorpaw Customer Support
How can we help?
Contact Fiorpaw customer support for help with custom pet mugs, personalized pet posters, framed pet wall art, photo uploads, order questions, shipping updates, and gift advice. We are happy to help before or after you place an order.
Before placing an order
If you are choosing a personalized gift, tell us what you want to create and who the gift is for. We can help you decide between a custom pet mug, a framed pet poster, or a pet lover gift collection. For the best custom result, use a clear, bright photo where your pet's face is easy to see.
- For photo-upload drinkware, browse custom pet mugs.
- For framed artwork made from a pet photo, browse custom pet posters.
- For gift ideas, visit gifts for dog lovers or gifts for cat lovers.
Order and shipping questions
If your message is about an existing order, include your order number and the email address used at checkout. This helps us check the order faster. Most Fiorpaw items are made to order, so production and shipping timing may vary by product and destination.
You can also read the shipping policy, refund policy, and FAQ for common answers about production, delivery, returns, cancellations, and damaged items.
Email Fiorpaw
Email us at info@fiorpaw.com. We usually reply within 24 to 48 hours. If you are asking about personalization, include the product name and any details about the pet photo or gift occasion.