Refund policy

Returns and refunds

Fiorpaw creates custom-made and personalized products, including custom pet mugs, personalized pet posters, framed pet wall art, pet memorial gifts, and other pet-themed gifts. Because personalized products are made especially for one customer, we cannot accept returns or offer refunds for buyer's remorse, wrong size choice, wrong color choice, or photo/order details submitted incorrectly by the customer.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@fiorpaw.com. Please include your order number and clear photos of the product, packaging, and issue. If the claim is approved, Fiorpaw will arrange a replacement or another appropriate solution.

Order changes and cancellations

Please contact us as soon as possible if you need to change or cancel an order. Because custom products move into production quickly, changes or cancellations may not be possible after production has started.

Non-returnable items

Personalized products, custom pet mugs, custom pet posters, pet portrait products, sale items, and gift cards are non-returnable unless they arrive damaged, defective, or incorrect.