Fiorpaw FAQ

What does Fiorpaw sell?

Fiorpaw sells custom pet mugs, personalized pet posters, framed pet wall art, dog mom gifts, cat dad gifts, remembrance keepsakes, funny pet gifts, and gifts for dog lovers and cat lovers.

How do custom pet mugs work?

Choose a mug style, select the color if available, upload your pet photo, and place your order. We use the image you provide to create a personalized pet mug made for daily use or gifting.

How do custom pet posters work?

Choose a poster or framed art style, select the size and frame color, upload your pet photo, and order your personalized pet poster. Custom pet posters are popular for birthdays, Christmas, housewarming gifts, dog mom gifts, cat dad gifts, and remembrance keepsakes.

What photo should I upload?

Use a clear, well-lit photo where your pet's face is easy to see. Photos taken at eye level usually work best. Avoid blurry, very dark, or heavily filtered images.

Can I order designs for dogs, cats, or other pets?

Yes. Fiorpaw can be used for dog gifts, cat gifts, horse art, and keepsakes for many kinds of pets. If your pet is special to you, it can usually become a Fiorpaw design.

Are Fiorpaw products good gifts?

Yes. Customers often buy Fiorpaw products as birthday gifts, Christmas gifts, housewarming gifts, dog mom gifts, cat dad gifts, cat lover gifts, dog lover gifts, and remembrance keepsakes.

How long does production and shipping take?

Most products are made to order. Production usually takes 2 to 5 business days. Shipping times depend on the destination and are shown in more detail in the shipping policy.

Can I change or cancel a custom order?

Please contact us as soon as possible. Because custom products move into production quickly, changes or cancellations may not be possible after the order has started production.

Can I return a personalized product?

Custom-made and personalized products cannot usually be returned or refunded because they are made especially for one customer. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery so we can help.

How do I contact Fiorpaw?

You can contact Fiorpaw through the contact page or by email at support@fiorpaw.com. Include your order number if your question is about an existing order.
Can I upload my own design?

Yes. Fiorpaw allows customers to upload their own designs for both wall art and mugs.
What file formats do you accept?

We accept common file formats such as JPG, PNG, and PDF. High-resolution files are recommended for best results.
Do you offer refunds?

No. We do not offer refunds. Replacements are provided for damaged or defective items only.
Can I edit or cancel my order after purchase?

No. Because all products are custom-made, orders cannot be modified or canceled once production has started.
Do you accept returns?

No. All Fiorpaw products are custom-made and non-returnable.
What happens if my order arrives damaged?

If your item arrives damaged, contact us within 48 hours with photos. We will resend a replacement at no additional cost.
Will the colors look exactly the same as on my screen?

Colors may vary slightly due to screen settings and printing processes. Minor variations are not considered defects.
How long does shipping take?

Shipping times vary depending on destination and carrier. Estimated delivery times are displayed at checkout.

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If you have any questions at any stage feel free to reach to us and we will get back you as soon as possible

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